Angry Flair Airlines passengers after three days of being stranded in Cancun
Passengers of Flair Airlines who were supposed to go from Mexico to Ottawa on Thursday, their flight was delayed for three days. According to some passengers, this happened due to food rationing and lack of response from Flair. Passengers were told that there was a problem with the navigation system and they had to stay in the airport terminal for three days. Passengers had to spend three days on water and food at the terminal, which cost $10 per bottle.
Air passenger rights activist Gabor Lukacs has weighed in on the situation, saying the federal government is partly to blame for not enforcing airline rules on flight delays and cancellations.
Stating that "this kind of behavior and such an obvious disregard for the law is disturbing", he added that the government "tolerates this systematic and obvious disregard for the rights of passengers".
This airline accommodated the passengers in the airport hotel on the first night and gave them dinner. They returned to the airport for their scheduled flight on Friday and received boarding passes, but were warned to keep an eye on the terminal monitor for changes.
They finally boarded the bus, but after an hour and a half of waiting in the bus, they were told that the plane's navigation system was not working. Therefore, the passengers were returned to the terminal again.
After a few more hours of waiting at the airport, it was announced that the plane had been repaired. It was past 19:45 and the passengers boarded the plane, but the plane still did not take off and the passengers were again told to get off the plane.
This time, the passengers collected their luggage and were returned to the airport hotel for the second night. The next night, around 1:30 in the afternoon, the passengers boarded the bus to board the plane. After about an hour, the pilot said the navigation system was still having trouble. Finally, the plane took off at 5 pm on March 16.
The passengers are seeking compensation from the airline for the delay, as well as the expenses they incurred at the airport and their missed shifts at work.
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